Customers may access the relevant content directly through the links below
Steps to add a whitelisted address
1. Log in to your account.
2. Click the icon in the top-right corner, then select "Account Settings."
3. Choose "Address Management."
4. Click "Add Address."
5. Fill in all the required information on the “Add Address” page, then click “Save.”
6. Enter the Two-Factor Authentication (2FA) code from the Google Authenticator app and the OTP Verification code received via SMS.
7. If successful, the system will display the notification: "You have successfully added the address to your address list."
Steps to withdraw digital asset to a whitelisted address
1. Log in to your account.
2. Go to "My Wallet."
3. Select the digital asset you want to withdraw, then click "Withdraw."
4. Click the “book icon” the system will display the list of saved wallet addresses.
5. Select the destination wallet address, enter the withdrawal amount, and click "Withdraw."
6. The system will display the withdrawal details. If correct, click “Confirm.”
7. Enter the Two-Factor Authentication (2FA) code from the Google Authenticator app.
Note: If you withdraw to a wallet address that is not added to the Whitelisted Address list, you must also enter the OTP Verification code received via SMS.
8. Complete.
Should you have any inquiries, please contact customer service.