Attention
- Customers must enable 2FA to ensure account security.
- For withdrawal, the system supports up to 6 decimal places.
How to withdraw Cryptocurrency on website.
1. Go to menu and Select "Wallet"
2. Select the coin that you wish to withdraw and then Click on "Withdraw".
3. Enter Withdrawal Amount.
4. Enter Withdrawal Address (Destination Address).
5. Click "Withdraw" button.
***Please be aware that you need to fill out "Wallet address" and "Destination Tag" every time for XRP and XLM***
***If the destination does not have a Tag ID, please enter "0"***
6. Enter 2FA Code.
7. The transaction history is shown on the right hand-side.
Note:
1. Double check your withdrawal address, as most of cryptocurrency transaction is irreversible.
2. Do not withdraw directly to a crowdfund or ICO address, as your account will not be credited with tokens from such sales.
3. Withdrawal crypto have to wait until first transaction done before doing next transaction.
Please find crypto withdrawal fee as table here
Coin deposit and withdrawal processing time
Every cryptocurrency will arrive within 24 hours, depending on the number of blocks set by destination website. Please find more details here
- Maximum 10 times / 1 hour for withdrawal Crypto . We cut-off time for Crypto withdraw from first transection.
- Example: Withdraw Crypto every 1 min since 09.01-09.10 AM. (10times) after finish 1 hr. since 10.01-10.10 AM. You available withdraw Crypto 1 time every 1 minute until 10 times.
- Each coin is 10 times (separate coin).
Should you have any inquiries, please contact customer service.