GMO-Z.com Cryptonomics (Thailand) Co., Ltd. ("the Company") would like to inform you of the adjustment to the Know Your Customer (KYC) identity verification process, in compliance with government policies to prevent and suppress the use of mule accounts, money laundering, and technology crimes. This change will take effect from 31 March 2025 onwards.
Some customers may be contacted via email to schedule a video call identity verification using the Microsoft Teams platform, currently only available on computers or laptops.
Important Notes:
1.You must not wear masks, hats, or any accessories that obscure your face.
2.The location used for the video call must be well-lit and free from noise disturbances.
3.Third parties are not allowed to be present during the video call.
Steps:
Upon receiving the email, please follow these steps:
1.Open the email received from the Company.
2.Click "Join the meeting."
3.Click "Join on this browser."
4.If your device has not yet allowed access to the camera and microphone, please click "Allow" before proceeding.
5.Click "Join" to start the conversation.
Note:
To enhance and improve our service quality, the Company will record the screen during the video call identity verification. Please be assured that your information will be securely stored and used solely for identity verification purposes with the Company.
If you are unable to proceed within the scheduled time, the Company reserves the right to refuse service.
Should you have any inquiries, please contact customer service.