How to reset your password in case of forgot password.
1. Go to the website's homepage and click "Forgot Password".
2. Enter your "Email address" and click "Submit."
3. You will receive an email for password resetting. (please check the junk or spam boxes in case the email cannot be found in the inbox).
4. Check the details stated in the email before clicking the "Reset Password" button.
5. Create Your New Password:
- Enter your new password in the first field.
- Re-enter the same password exactly in the second field (this confirms you typed it correctly).
- Click "Submit" to save your new password.
Strong Password Requirements:
- Minimum 10 characters: Aim for a longer password for better security.
- 1 lowercase and 1 uppercase
- 1 number
- 1 special character: . - ' " : ; , ? ! @ # $ % ^ & * ( ) + = / _ < > ` ~
- No spaces
6. After you successfully change your password:
- You'll see a notification on the screen.
- An email will be sent to the email address registered with Z.com EX to confirm the change.
How to setting a new password in case you want to change password.
1. Log in into your account, Click menu "Account Setting" at the right top of website.
2. Select "Security" then click "Change" on Chang password menu.
Note: If your account does not have 2FA enabled, please enable it before changing your password. Learn how to enable 2FA here.
3. After clicking "Change" a message will appear stating: *For security purpose of your account, all withdrawal will be suspended for 24 hours after you change the password. If you still wish to proceed, click "Continue"
4. Enter Your Password Information
- Current Password: Enter your existing password in the first field.
- New Password: Create a new, strong password and enter it in the second field. Refer to the password requirements below for guidance.
- Confirm Password: Re-type your new password exactly in the third field to confirm it matches the one you entered previously.
Strong Password Requirements:
- Minimum 10 characters: Aim for a longer password for better security.
- 1 lowercase and 1 uppercase
- 1 number
- 1 special character: . - ' " : ; , ? ! @ # $ % ^ & * ( ) + = / _ < > ` ~
- No spaces
5. Click "Update"
6. After you successfully change your password. You'll see a notification on the screen.
Should you have any inquiries, please contact customer service.